Reservation Information
Our reservation process is designed to be transparent, fair, and stress-free. We use a refundable $300 reservation fee to hold your chosen puppy while we work together to prepare for their transition to your home.
This page explains exactly how the reservation process works, what the fee covers, and what to expect at each step.
Refundable Reservation Fee
This fee holds your chosen puppy and is applied toward the total adoption price. The fee is fully refundable under the terms outlined in our reservation agreement.
How to Reserve a Puppy
Our simple, transparent process ensures you feel confident every step of the way.
Inquire About a Puppy
Browse our available puppies and contact us about the puppy you're interested in. We'll answer any questions you have about temperament, health, and availability.
Review & Discuss
We'll discuss the puppy's details, health records, and answer any additional questions. We'll also review the reservation terms, health guarantee, and delivery/pickup options.
Place Reservation
When you're ready to move forward, you'll place a refundable $300 reservation fee. This holds your puppy exclusively while we prepare for their transition to your home.
Prepare for Arrival
We'll coordinate pickup or delivery details, share care instructions, and ensure you have everything you need to welcome your new companion home.
Welcome Your Puppy
The remaining balance is paid at pickup or before delivery. Your puppy arrives with health records, documentation, and our continued support.
What the Reservation Fee Covers
Your reservation fee ensures your chosen puppy is held for you while we prepare for their transition.
🐾 Exclusive Hold
Once your reservation fee is placed, your chosen puppy is taken off the available listings and held exclusively for your family.
📋 Placement Agreement
We provide a clear, transparent placement agreement outlining all terms, including health guarantee, reservation details, and next steps.
📞 Ongoing Communication
We remain in regular contact to answer questions, provide updates, and coordinate pickup or delivery details.
📄 Health Record Preparation
We prepare all health records, vaccination documentation, and care information to be ready for your puppy's transition.
🚚 Delivery Coordination
For families needing delivery, we coordinate safe nanny delivery or travel arrangements to ensure your puppy arrives safely.
💵 Applied to Total Price
The $300 reservation fee is applied directly toward the total adoption price of your puppy.
Why Families Choose Our Process
✅ No Pressure
We encourage families to ask questions and take their time before making a decision. Our goal is to find the right match, not just make a sale.
✅ Transparent Communication
Everything is explained clearly upfront—no hidden fees, no surprises. We believe in honest, straightforward conversations.
✅ Refundable Peace of Mind
We understand that life happens. The refundable nature of our reservation fee provides peace of mind for families.
✅ Dedicated Support
From your first inquiry to long after your puppy comes home, we're here to support you with guidance and answers.
📋 Reservation Terms & Conditions
- Refundable Fee: The $300 reservation fee is refundable if a family decides not to proceed with the adoption before the puppy is picked up or delivered, subject to the terms of the reservation agreement.
- Applied to Purchase: The reservation fee is applied toward the total adoption price of the puppy.
- Holding Period: The reservation fee holds your chosen puppy while we coordinate pickup, delivery, and prepare documentation.
- Clear Timeline: We work with families to establish a clear timeline for pickup or delivery based on puppy readiness and family availability.
- Full Transparency: All terms are explained in detail before any reservation fee is collected. There are no hidden conditions.
For complete details about our reservation process, please contact us or review the reservation agreement during your inquiry.
Frequently Asked Questions
Is the $300 reservation fee refundable?
Yes, the reservation fee is refundable under the terms outlined in our reservation agreement. We believe in transparency and fairness, and we're happy to explain the details before you make a decision.
Does the reservation fee apply to the total price?
Yes, the $300 reservation fee is applied directly toward the total adoption price of your puppy.
How long does the reservation hold the puppy?
We work with each family to establish a timeline based on puppy readiness and family availability. We'll discuss pickup or delivery timing during the reservation process.
What happens if I change my mind?
If you decide not to proceed with the adoption, the reservation fee is refundable according to the terms explained in the reservation agreement. We understand that circumstances can change.
Can I place a reservation on a puppy not yet listed?
We occasionally accept reservations for upcoming litters. Contact us to discuss future availability and reservation options.
When is the remaining balance due?
The remaining balance is due at pickup or before delivery. We'll discuss payment details during the reservation process.
Ready to Reserve Your Puppy?
Browse our available puppies or contact us to learn more about the reservation process. We're here to answer your questions and help you find the perfect companion.